At Euraasia Travel & Tours, we strive to provide exceptional services to ensure that your travel experiences are seamless and memorable. However, we understand that plans can change, and there may be situations where you need to cancel or modify your bookings. Below is our Refund and Returns Policy, which outlines the conditions under which refunds or changes may be requested for our services.
1. Travel and Tour Bookings
- Refund Eligibility: Refunds for domestic and international travel bookings (flights, hotels, tours, and transportation) are subject to the terms and conditions of the service providers (airlines, hotels, tour operators, etc.). In most cases, travel bookings are non-refundable unless the service provider explicitly offers a refund or cancellation policy.
- Cancellation by You: If you need to cancel a booking, please contact us as soon as possible. Cancellations are subject to the cancellation policy of the specific service provider. Refunds will be processed based on the terms of the service provider, and any applicable cancellation fees will be deducted.
- Flights: Airlines typically charge a cancellation fee, and refunds may not be available for non-refundable tickets.
- Accommodation: Hotels and resorts often have varying cancellation policies. Refunds may be available if the cancellation is made within a specified period before the check-in date.
- Tours: For guided tours, the refund amount depends on the time of cancellation. Cancellations made well in advance may receive partial or full refunds, while last-minute cancellations may result in no refund.
- Refund Process: If you are eligible for a refund, it will be processed within 7-14 business days after confirmation from the service provider. The refund will be made to the original payment method used.
2. Visa Assistance Services
- Refund Eligibility: Visa processing fees are non-refundable once the application has been submitted to the relevant authorities. If we have already initiated the visa application process, we cannot offer a refund.
- Cancellation by You: If you decide to cancel your visa assistance request before we submit your application, you may be eligible for a partial refund, minus any administrative fees or charges that may apply.
- Visa Denial: If your visa application is denied, we will assist in providing the necessary information on reapplication or appeal. Refunds are not provided for visa denials as the visa application process involves service fees, administrative costs, and processing time, which are non-refundable.
3. Changes to Bookings
- Modification of Travel Plans: If you wish to change any part of your travel arrangements, such as flight dates, hotel bookings, or tour schedules, changes are subject to availability and the policies of the service providers. Additional charges or fees may apply, depending on the changes requested.
- Rebooking Fees: Some bookings, especially flights and tours, may require rebooking fees if changes are made. These fees are charged by the service providers and are not within our control. Any price differences for the new booking will also apply.
4. Special Circumstances
- Travel Disruptions: In the event of flight cancellations, delays, or unforeseen circumstances (e.g., natural disasters, political unrest, or health-related issues), we will work with the relevant service providers to assist you. Refunds or compensation policies will be determined by the airline, hotel, or other service providers.
- Force Majeure: We are not responsible for any disruptions, delays, or cancellations due to circumstances beyond our control, such as natural disasters, strikes, pandemics, or government-imposed restrictions.
5. Refund Method
- Refunds will be processed via the same method of payment used for the original booking, unless otherwise specified.
- If you made a booking through a third-party platform or travel agency, any refund requests should be made directly with that provider, as our ability to process refunds through third-party services may be limited.
6. Non-Refundable Services
- Non-refundable bookings: Some services, such as non-refundable flight tickets or hotel reservations, may be explicitly stated as non-refundable during the booking process. These bookings are not eligible for refunds under any circumstances.
- Service Fees: Any service fees or administrative charges incurred during the booking or visa assistance process are non-refundable.
7. How to Request a Refund
To initiate a refund or request a modification to your booking, please contact our customer service team via:
- Email: [email address]
- Phone: [phone number]
- Website: [website URL] (Contact form available)
Please provide your booking reference number and any relevant details about your request. Our team will assist you in processing your refund or change request according to the applicable policies.
8. Changes to This Policy
We reserve the right to update this Refund and Returns Policy as needed. Any changes will be communicated to our customers via email or through a notice on our website. Please review this policy periodically for updates.